Terms of Service

The Service is intended for businesses and their personnel ("Operators") and is not directed to consumers acting in a personal capacity. You must be at least 18 years old and able to form a binding contract. You are responsible for ensuring that your use, and your use of any customer or third-party data within the Service, complies with all laws that apply to you.

If you access the Service by accepting an invitation to join an Operator's workspace, you do so on behalf of, and as an authorised user of, the Operator that invited you: that Operator, not you personally, is the contracting party, and references to "you" in these Terms mean that Operator. You must still comply with sections 3 and 7 in your own use of the Service.

GoSorted is software for trades and home-services businesses to capture enquiries and leads, build and send quotes, schedule and manage jobs, record costs and time, issue invoices and credit notes, request reviews, and run related workflows. Specific features, integrations, and plan tiers are described on our website and within the Service and may change over time.

Some features rely on third parties to function — including payment processing, email and SMS delivery, mapping/address lookup, accounting integrations, artificial-intelligence ("AI") features, file storage, and hosting. Your use of those features may also be subject to the relevant third party's terms. See our Privacy Policy for the list of providers we use.

Fair use. Certain features rely on metered third-party services. All features are provided subject to fair and reasonable business use. We may introduce, adjust or apply usage limits, quotas or fair-use thresholds for any feature where reasonably necessary to protect the integrity, security or performance of the Service or to manage the costs of third-party services. We will apply any such limits fairly and, where practicable, display your usage within the Service. Where we introduce a new usage limit, quota or fair-use threshold, or materially reduce an existing one, we will give at least 30 days' notice before it takes effect, unless a shorter period is reasonably necessary to protect the security or integrity of the Service or to prevent abnormal, abusive or unlawful usage.

Changes to included functionality. We may also, on a prospective basis only, make any feature that is currently included in your plan subject to a separate fee, a usage-based fee or a different plan tier. Any such change will be notified in accordance with the fee-change provisions of these Terms (section 4) and will take effect at the time provided by section 4 — that is, on the first renewal date that falls at least 30 days after we notify you, or earlier only if you expressly accept the change. If the change is material and you do not wish to continue, you may terminate the affected subscription without penalty by giving notice before the change takes effect. Continued use after the effective date constitutes acceptance of the revised terms.

To use most of the Service you must create an account and an organisation workspace. You may invite personnel and assign roles (for example administrator, back-office, or crew). You are responsible for: the acts and omissions of everyone you grant access; the accuracy of the information you provide; configuring roles and permissions appropriately; and keeping credentials confidential. Notify us promptly of any unauthorised access. We may rely on instructions from anyone using your credentials, except to the extent the unauthorised use of your credentials results from our failure to comply with these Terms.

Paid plans and optional add-ons are billed through our third-party payment processor (Stripe). By providing a payment method, you authorise us and our processor to charge the applicable fees, including recurring subscription fees, on the cadence shown at purchase (for example monthly or annually). Unless you have chosen an annual or other longer-cadence plan at purchase, subscriptions run month-to-month with no fixed-term commitment.

Charges in addition to your subscription. Your subscription fee covers access to the Service. Certain features consume metered third-party services and are charged in addition to your subscription fee, at the rates in our current price list. These include messaging (email and SMS sent from the Service, whether by us on your behalf or by you), route-optimization and scheduling calculations, third-party data and identity lookups, and electronic-signature services. Our price list identifies the features that are charged and their current rates; it forms part of these Terms. We make it available to you with each quote or offer we send, and at any time within the Service while you are signed in, at app.gosorted.co/settings/price-list. We may add metered features to the price list, or change the rates in it, only in accordance with the fee-change provisions of this section.

• Fees are stated exclusive of taxes unless otherwise indicated. You are responsible for all applicable taxes, levies, and duties (for example VAT or GST), except taxes on our income.
• Subscriptions renew automatically for successive periods at the then-current price until cancelled. You may cancel renewal at any time before the next renewal date; cancellation takes effect at the end of the current paid period.
• Except where required by law (see section 17) or expressly stated in these Terms, fees are non-refundable and amounts paid for a period are not pro-rated on cancellation.
• We may change our fees on a prospective basis only. A fee change takes effect on the first renewal date that falls at least 30 days after we notify you of it, or earlier only if you expressly accept it. If you do not wish to continue at the changed fee, you may cancel before the change takes effect; your subscription then ends at the end of the current paid period.
• Where these Terms give you a right to cancel because of a change we make (sections 2 and 16) and the change takes effect before the end of a period you have prepaid, or where we terminate an annual plan for convenience under section 15, we will refund the pro-rata unused portion of the prepaid fees from the date termination or cancellation takes effect.
• If a payment fails, your subscription may be marked past due. We may retry the charge, suspend access after a grace period, and ultimately suspend or terminate the account for continued non-payment (see section 15).

The lead marketplace — the purchase of leads or enquiries ("Leads") through the Service — has been discontinued and is closed. No Leads are offered for sale and no prepaid Lead credits remain outstanding. Historical Lead purchases remain governed by the terms that applied at the time of the relevant purchase.

"Your Content" means the data you, your personnel, and your customers submit to or generate within the Service — including business records, quotes, jobs, invoices, files and photos, and the personal information of your own customers and contacts ("Customer Personal Data").

As between you and us, you own Your Content and are responsible for it, including its accuracy and your right to provide it to us. You grant us a worldwide, non-exclusive licence to host, process, transmit, display, and back up Your Content solely to provide, secure, and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.

For Customer Personal Data, you are the data controller (or equivalent) and we act as your processor/service provider, processing it on your documented instructions to provide the Service. Our processing of personal information is described in the Privacy Policy, and our Data Processing Addendum forms part of these Terms and governs that processing where data-protection law requires. You are responsible for providing all notices and obtaining all consents and lawful bases required for us and our sub-processors to process Customer Personal Data, including consent to send marketing or transactional emails and SMS to your customers.

Export. Users with administrator rights may export Your Content from within the Service at any time during your subscription, using the tools we provide. The export covers the business records held in your workspace — your company details, contacts and customers, enquiries and leads, quotes, jobs (including their time records), invoices and credit notes, your product register, commission records, timesheet periods, and compliance and company documents — together with your message history, in a structured, machine-readable format. Stored files, including uploads, photos and generated documents, are identified in that export and can be downloaded as a separate file archive.

An export reflects the data available in the Service at the time you run it. Records you have deleted cannot be exported or recovered, and message history is subject to the retention period described in our Privacy Policy.

You must not, and must not permit anyone to:

• use the Service in violation of any law or regulation, or to infringe the rights of others;
• send unsolicited, unlawful, or deceptive communications, or messages without the recipient's required consent (you are solely responsible for compliance with anti-spam and telemarketing laws such as the Australian Spam Act, the EU ePrivacy rules, and the US CAN-SPAM Act and TCPA when using email/SMS features);
• upload malware, attempt to gain unauthorised access, probe or test the security of the Service, or interfere with its operation;
• reverse engineer, resell, or build a competing product from the Service except to the extent this restriction is prohibited by law;
• exceed published rate or usage limits, or use the Service to store or transmit content that is unlawful, harmful, or that you are not authorised to provide.

We may investigate suspected violations and may remove content or suspend access where we reasonably believe it is necessary to protect the Service, our users, or third parties. Where we do so, we will give you notice where practicable and lawful.

The Service can connect to third-party products you choose to enable (for example accounting software such as Xero). Those products are controlled by the third party, not us, and your use of them is governed by their terms and privacy policies. We are not responsible for third-party products, and enabling an integration authorises the exchange of data between the Service and that product as described at the point of connection. We may stop supporting an integration at any time; where an integration you actively use is discontinued, we will give reasonable advance notice where practicable. Data exchanged with a third-party product you connect is subject to your verification responsibilities in section 13.

Parts of the Service use AI to generate suggestions and draft content, and to read and extract information from documents you upload (for example suggested quote names, job descriptions, follow-up questions, support answers, and details extracted from uploaded work orders or other documents). AI features are provided "as is" and for your assistance only. AI output — including any information extracted from a document — may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing and verifying AI output, and any record you create from it (such as a job, quote, or invoice), against the source before relying on, acting on, or sending it. AI features do not constitute professional, legal, financial, or safety advice, and we do not warrant any particular result from AI features.

The Service, and all software, content, and materials we provide (excluding Your Content), are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. We reserve all rights not expressly granted. If you give us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction or obligation to you.

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully obtained from a third party, and does not prevent disclosure required by law. The obligations in this section continue for three (3) years after termination of these Terms and, for information that is a trade secret, for as long as it remains a trade secret.

You represent that you have the rights and consents necessary to provide Your Content and to use the Service. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded — including the consumer guarantees under the Australian Consumer Law and any non-excludable rights under EU/EEA or US law (see section 17).

(a) No indirect loss. To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility.

(b) Cap. To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms or the Service is limited to the total fees paid or payable by you for the Service in the 12 months immediately preceding the event giving rise to the liability or, if your subscription has been active for less than 12 months at that time, the fees that would be payable for 12 months at your then-current plan and billing cadence. This cap does not apply to your obligation to pay fees, to your indemnity obligations under section 14, or to liability arising from your breach of section 7 (acceptable use), section 10 (intellectual property) or section 11 (confidentiality).

(c) Exclusive remedy. Subject to section 17, our sole obligation, and your sole and exclusive remedy, for any defect, error or non-conformity in the Service is, at our option acting reasonably: correction of the defect; re-performance of the affected function; or re-supply of the affected service (or payment of the cost of re-supply). Where correction, re-performance or re-supply is not reasonably possible, or fails of its essential purpose, your remedy is instead governed by the rest of this section, subject to the cap in paragraph (b).

(d) Your duty to verify outputs. The Service produces working records and outputs — including calculated amounts (such as quote, invoice and credit-note totals, tax, VAT and GST amounts, time records and margins), data exchanged with third-party products you connect (such as accounting, invoicing or payroll software), and AI-generated or AI-extracted content (section 9). You are responsible for reviewing outputs before relying on them or transmitting them to any third party, and you remain responsible for the accuracy of your own quotes, invoices, filings and records. Subject to section 17, we are not liable for loss to the extent it is caused by your reliance on an output you have not verified, or by errors, unavailability or data handling of a third-party product you connect. This paragraph allocates responsibility for verification; it does not exclude our responsibility to provide the Service with due care and skill.

(e) What is never limited. Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited under the law applicable to the claim (which may include liability caused by wilful misconduct or gross negligence).

(f) Time for claims. To the extent permitted by the law applicable to the claim, a claim arising out of or relating to these Terms or the Service must be commenced within 12 months after the claimant first became aware, or ought reasonably to have become aware, of the facts giving rise to it.

This section is subject to section 17 (consumer and mandatory rights).

(a) By you. To the extent permitted by law, you will defend and indemnify us against third-party claims, and resulting losses, arising from: (i) Your Content; (ii) your use of the Service in breach of law or of section 7; or (iii) your failure to obtain the consents or provide the notices required for Customer Personal Data (section 6). Your total liability under this indemnity is limited to the greater of the cap in section 13(b) and the amounts actually recovered under insurance you hold that responds to the claim.

(b) By us (intellectual property). We will defend you against a third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual-property rights, and we will pay the damages finally awarded (or agreed in settlement), subject to the cap in section 13(b). This does not apply to claims arising from Your Content, from AI-generated or AI-extracted output, from third-party products you connect, from modifications not made by us, or from use in breach of these Terms. If such a claim arises or in our reasonable view is likely, we may, at our option acting reasonably: procure your right to continue using the Service; modify or replace the affected functionality; or terminate the affected subscription and refund the pro-rata unused portion of prepaid fees. This paragraph states our entire liability, and your sole and exclusive remedy, for such claims.

(c) Procedure. The party seeking defence or indemnity will promptly notify the other of the claim, allow the other party to control the defence (with the first party's reasonable cooperation, at the defending party's cost), and will not settle a claim in a way that imposes obligations on the other party without that party's consent.

These Terms apply while you use the Service.

(a) Your cancellation. You may stop using the Service and cancel at any time as described in section 4; cancellation takes effect at the end of the current paid period.

(b) Our termination for convenience. We may terminate a subscription at any time, for any reason or no reason, by giving notice. On a monthly plan, termination under this paragraph takes effect at the end of the current paid billing period. On an annual or other longer-cadence plan, it takes effect no earlier than 30 days after notice, and we will refund the pro-rata unused portion of prepaid fees from the effective date (section 4). This right is in addition to, and does not limit, paragraph (c).

(c) Suspension and termination for cause. We may suspend or terminate your access: for non-payment after a grace period; for material breach of these Terms that is not cured within 14 days after we notify you of it (or immediately, where the breach is incapable of remedy); if required by law; or if we reasonably believe your use poses a security, legal, or operational risk. Where practicable and lawful, we will give notice before, or promptly after, taking such a step.

(d) Effect of termination; export. On termination, your right to use the Service ends. For a period of 30 days after termination (unless we are legally required to act sooner), you may request an export of Your Content in the scope described in section 6; after that window we may delete or de-identify Your Content in the ordinary course, subject to backups and any retention required by law.

(e) Survival. Sections that by their nature should survive — including sections 5 (as to historical purchases), 6, 10 to 14, and 16 to 19 — survive termination.

We may modify the Service, and we may update these Terms.

(a) Fees and included functionality. Changes to our fees, or to whether functionality is included in your plan, are governed exclusively by sections 2 and 4, which prevail over this section.

(b) Material changes. For any other material change to these Terms, we will give at least 30 days' notice (by email, in-app, or both) before it takes effect, and we may ask you to re-accept the Terms. If you do not agree to a material change, you may cancel with effect from the date the change takes effect; if that date falls before the end of a period you have prepaid, we will refund the pro-rata unused portion of prepaid fees (section 4). Your continued use of the Service after the effective date of a change notified under this section constitutes acceptance of it.

(c) Other changes. We may make non-material changes (for example clarifications, corrections, or changes required by law) by posting the updated Terms with a revised "Last updated" date.

Some laws give you rights that these Terms cannot override. If you are in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms limits those guarantees; where permitted, our liability for breach of a non-excludable guarantee is limited to re-supplying the service or paying the cost of re-supply. If you are in the EU/EEA or the United States, you may have mandatory consumer or statutory rights that apply regardless of these Terms. To the extent a provision conflicts with a right that cannot lawfully be excluded in your jurisdiction, that provision applies only to the extent permitted.

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-laws rules.

In this section, "the Customer" means you and "the Supplier" means us. Without prejudice to any mandatory rights that cannot be waived, where the Customer is established in Sweden each party agrees that the courts of Sweden shall have non-exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, and the Supplier does not object to proceedings being brought in the Swedish courts. In all other cases the Dubai Courts have non-exclusive jurisdiction over any dispute arising out of or relating to these Terms.

In either case, this does not deprive you of the protection of any mandatory rules of law that apply notwithstanding the choice of law above — including mandatory rules governing business contracts of the country where you are established and, if you deal as a consumer, mandatory consumer-protection rules of the country where you are habitually resident.

These Terms (with the Privacy Policy and the Data Processing Addendum, each incorporated by reference) are the entire agreement between us on this subject. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale, provided the assignee assumes our obligations under these Terms. Neither party is liable for delay or failure due to events beyond its reasonable control. Notices to you may be given by email or in-app; notices to us must be sent to the contact below.

These Terms are concluded in English, and the English text is the sole binding version. The Service interface, and any courtesy translation of these Terms we may provide, are for convenience only.

Levain Invest L.L.C-FZ (operating as GoSorted), The Meydan Hotel, Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Commercial licence no. 2416266.01.

Legal / notices: legal@gosorted.co · General support: support page.